At StayNue, our goal is to provide all our guests with the best experience possible. However, when unforeseen events happen and cancellation occurs, all reservations made through StayNue.com shall be governed by this Policy.
We encourage potential guests to go through this Cancellation Policy prior to booking to avoid chargebacks and non-refundable fees.
Guests shall be eligible for a full refund if the cancellation is done within 48 hours of booking, and the cancellation must have occurred at least 14 days before check-in.
50% REFUND OF THE UNUSED NIGHTS
Guests shall be eligible for a 50% refund of the unused nights plus the cleaning fee if the cancellation is made at least 7 days before check-in.
Guests shall not be eligible for a refund if the cancellation occurred 6 days or less before check-in.
Guests shall not be eligible for a refund, partial or full, of the Service Fee stated on the reservation at any time a cancellation occurs under any refund eligibility.